What kind of support can I expect from Freezerworks?

  • Our support staff will help you with implementation assistance over the phone or via web meeting. We will walk you through the process of setting up Freezerworks to perfectly match your workflow.
  • Your first year’s enrollment in our Customer Care Program is included with your purchase (with an optional renewal after one year) to ensure that you get the support you need. Here is what our Customer Care Program includes:
    • Support via phone, e-mail, or online remote Internet session.
    • Upgrade and maintenance releases at no additional charge.
    • Assistance with label printer setup and connection to Freezerworks.
    • Assistance in finding the best ways to utilize Freezerworks.
    • Database diagnostics.
    • Needs assessment for custom features (does not include custom programming or modifications).
  • We have additional options available for training such as *onsite training* (hyperlink) or training camps.