If this is your first time connecting to Freezerworks with your client, you may need to point the client to the server. If this is your first time connecting to Freezerworks with your client, you may need to point the client to the server. To do this, follow these steps:
- Click ‘Continue’ on the error message to proceed to the ‘Connection to 4D Server’ window
- Click the ‘Custom’ tab
- Enter ‘Freezerworks Server’ into the ‘Database Name’ field
- Enter the IP Address of your Freezerworks Server provided by your IT staff in the ‘Network Address’ field
- 5. Click OK
If you have previously connected to the server or the error message persists, this indicates a connection problem between your Freezerworks Server and clients. First, verify that your Freezerworks Server is running.
If your Freezerworks Server is running and you continue to see this error, have your IT staff make sure your workstations can successfully ping your server machine and that the following ports are open: 19812, 19813, 19814, 80, 8080, 443.