Support Videos
Explore our self-guided support videos.
Visual Freezers: Part 3
In this continuation of our series on Visual Freezers, we'll look at Aliquots Entry and the new Freezer Graphic you’ll be using when creating and modifying Samples and Aliquots.
Navigating Your Freezerworks Demo
Here we'll walk through a standard Freezerworks DEMO datafile. We'll log in, get a quick overview of how to navigate the software and see some of the more notable features.
Visual Freezers: Part 2
In this continuation of our series on Visual Freezers, we'll look at Aliquots Entry and the new Freezer Graphic you’ll be using when creating and modifying Samples and Aliquots.
Freezerworks 2019 Upgrade: Part 2
Once you have prepared your data file of Freezerworks 2018 for Freezerworks 2019 you can upgrade. This video will walk you through the upgrade process.
Freezerworks 2019 Upgrade: Part 1
This video will help you prepare your edition of Freezerworks 2018 to be upgraded to Freezerworks 2019.
Visual Freezers: Part 1
An introduction to Visual Freezers - Freezerworks' all new way to navigate your freezers using an intuitive graphical interface.
What's New in Freezerworks 2019
Freezerworks 2019 is here! Here's what you need to know about the new features and functions in this powerful new edition.
Study Management Part 7: Receive Pregenerated Samples & Aliquots
The last video of our Study Management video series explains what to do when you receive loose samples and aliquots instead of kits. Learn how to scan these samples and aliquots into the correct Freezerworks Study.
Study Management Part 6: Receive Pregenerated Visits
Part 6 of the Study Management video series explains what to do after receiving pre-generated Visits. After the Visit has been completed and the data has been collected, learn how to enter that data into Freezerworks.
Study Management Part 5: Create Kits
Part 5 of the Study Management video series explains how you can prepare for visits by creating kits. Kit creation allows you to pre-generate expected sample and aliquot data, learn how and when to do this in Pinnacle.
Study Management Part 4: Enroll Patients
Part 4 of the Study Management video series explains the steps required to enroll patients into your configured studies.
Study Management Part 3: Model Visits
Part 3 of the Study Management video series explains how to configure and model Visits in Pinnacle. Learn how to add samples, aliquots, and tests to a modeled Visit.
Study Management Part 2: Configure Studies
Part 2 of the Study Management video series is an in-depth overview of Study Configuration. Learn how to manage studies, add multiple arms, attach documents, update study versions, and more.
Study Management Part 1: What’s New?
Once you have prepared your data file of Freezerworks 2018 for Freezerworks 2019 you can upgrade. This video will walk you through the upgrade process.
What's New in Freezerworks 2017
Freezerworks 2017 is now available! Learn all about the new and updated features, menu options, and UI changes in Freezerworks.
Loading the Zebra GX420t Printer with Freezerworks
Learn how to set up the Zebra GX420t printer to be used with Freezerworks.
Installing Ribbon and Labels on the Zebra ZM400 Printer
Installing ribbon and labels to the Zebra ZM400 printer.
The FDA & Freezerworks: Part 1
Part one of our FDA and Freezerworks presentation covers 21 CFR Part 11 Compliance Software Development vs. System Development.