Acquire the password for your ADMIN account. The ADMIN account is not the same as any user with System Administration privileges; it must be the ADMIN account. If you do not know your ADMIN password and are unable to retrieve it, contact support.

If you are in a version prior to Freezerworks 2019, review the Freezerworks 2019 Upgrade Pt. 1 video for all the pre-upgrade steps to complete before your upgrade.

Check our System Requirements to ensure your computer’s OS is compatible with the most current version of Freezerworks.

Contact support for assistance in upgrading to the most current version of Freezerworks.

Typically, we will arrange a meeting with a Freezerworks user and someone from IT. The upgrade is performed by your IT staff through a guided virtual meeting with one of our support representatives.

Upgrade times may vary from minutes to hours, though most upgrades can be finished within an hour session.

Upgrading to the newest version of Freezerworks is seamless and requires no re-creation of data, user defined fields, entry forms, freezers, or list views. Everything you have already created will be preserved, and you will have the added functionality of the newest version of Freezerworks.

Upgrades to the newest version are included free of charge with your Customer Care Program.

Customers in versions older than Freezerworks 2015 may require development assistance to upgrade to the most current version. This assistance is not included in your Customer Care Program but is not always necessary. Please contact your account executive if you are in a version older than Freezerworks 2015 to see if your upgrade may need a developer.

If you work in a validated environment, you may consider pairing our IQ/OQ Validation Package with your upgrade.