What does the Customer Care Program include?

  • Our Customer Care Program is designed to ensure that you get the support you need and that your software is working at its fullest capacity to meet your needs. Here is what our Customer Care Program includes:
    • Support via phone, e-mail, or online remote Internet session.
    • Upgrade and maintenance releases at no additional charge.
    • Assistance with bar code printer setup and connection to Freezerworks.
    • Assistance in finding the best ways to utilize Freezerworks.
    • Database diagnostics.
    • Needs assessment for custom features (does not include custom programming or modifications).